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Frequently asked questions
Straight answers about what Naturally Her does — and what it does not claim to do.
What is Naturally Her?
Naturally Her is an AI beauty insights app from Three Two One Global. Capture a clear photo to receive personalised guidance for makeup, hair and skin presentation, plus a simple plan of next steps. It is not medical or dermatological advice.
Is this virtual makeup try-on?
No. Naturally Her focuses on beauty analysis and personalised recommendations. It does not overlay products on your face like an AR try-on tool.
Does it diagnose skin conditions?
No. Suggestions are cosmetic and educational. They do not diagnose, treat or replace advice from a qualified clinician or dermatologist.
What devices are supported?
Naturally Her is available on iPhone and Android. Check the App Store or Google Play listing for current device requirements.
How do I cancel a subscription?
Manage or cancel through the store where you subscribed. On iPhone, use Apple ID subscription settings. On Android, use Google Play subscriptions. Billing, renewal, cancellation and refunds are handled by Apple or Google under that store’s policies.
Was this app previously called Evora?
Yes. Naturally Her was formerly known as Evora. The product is the same app under its current name.
How are my photos handled?
Face photos are sensitive. See the full Privacy Policy for how photographs are processed, stored and deleted. You can also read our plain-language photo privacy summary on this site.
How do I delete my account?
In the app, open Settings → Delete Account. If you cannot access the app, use the account deletion page on threetwooneglobal.com or email [email protected]. Deleting your account does not cancel an App Store or Google Play subscription — cancel that separately in the store where you subscribed.
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